Last updated: 10 August 2026
1. Who we are
Toolbelt Websites is a trading name of RIKKI WEBSTER LTD, a company registered in England and Wales under company number 13001015. Our registered office is Greenacre House The Street, Hinderclay, Diss, England, IP22 1HX.
You can contact us by email at enquiries@toolbeltwebsites.co.uk.
RIKKI WEBSTER LTD is the data controller for personal information collected through this website, customer enquiries, customer accounts and the services we provide.
2. What personal information we collect
We may collect your name, email address, phone number, business name, business address, trade type, website address, service areas, services offered, enquiry details, preferred package, account details, billing and subscription information, support requests, website change requests, uploaded files, logos, images, business materials and communications with us.
Our website and hosting infrastructure may also collect limited technical information such as IP address, browser type, device information, requested pages, timestamps, security logs and cookie preferences.
3. How we collect information
We collect information when you visit the website, submit a contact form, request a quote, book a call, choose a package, create an account, make a payment, complete onboarding forms, upload files, send support requests, request website changes, email us, call us or use our customer dashboard.
4. How we use your information
We use personal information to respond to enquiries, provide quotes and proposals, create and manage accounts, process payments, deliver website design and management services, build and maintain customer websites, provide hosting and support, manage customer relationships, send service updates, keep accounting records, improve our website and services, protect our systems and comply with legal obligations.
5. Lawful bases for processing
Depending on the situation, we rely on one or more lawful bases under UK data protection law: contract, legitimate interests, legal obligation and consent.
Contract applies when we need to take steps before entering a contract or provide services you have requested. Legitimate interests apply where we manage enquiries, improve services, protect our business and communicate with customers in a reasonable way. Legal obligation applies where we must keep accounting, tax or compliance records. Consent applies where required, including certain marketing communications or non-essential cookies.
6. Payments
Payments may be processed by Stripe or another secure payment provider. We may receive limited payment-related information such as customer ID, subscription ID, checkout session ID, invoice status, payment status and billing details.
We do not store full payment card numbers or card security codes on our own systems.
7. Who we may share information with
We may share information with trusted service providers where necessary to run our business and provide services. These may include hosting providers, database providers, email providers, payment processors, analytics providers, CRM or support tools, accountants, professional advisers, domain registrars, marketing platforms, security tools, developers, designers and contractors working on our behalf.
We do not sell your personal information to advertisers or data brokers.
8. International transfers
Some providers may process data outside the UK. Where this happens, we expect appropriate safeguards to be in place where required by UK data protection law.
9. How long we keep information
We keep personal information only for as long as necessary for the purpose it was collected. Enquiry records that do not become customers are normally reviewed for deletion within 24 months of the last meaningful contact.
Customer account, project, support and billing records are kept for the duration of the customer relationship and afterwards where reasonably necessary for support, legal, accounting, tax, dispute or fraud prevention purposes. Accounting records are usually kept for six years.
10. Marketing
We may send marketing emails if you have requested information, purchased from us, or opted in to receive updates, where the law allows us to do so. You can unsubscribe from marketing emails at any time.
We may still send important service, account, payment, security or legal messages where necessary.
11. Cookies and similar technologies
Our website may use cookies and similar technologies. Some are essential for the website to work. Other cookies, such as analytics or marketing cookies, may require your consent.
Please see our Cookie Policy for more information.
12. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to access your personal information, correct inaccurate information, ask for information to be deleted, restrict processing, object to processing, request data portability and withdraw consent where processing is based on consent.
These rights are not absolute in every situation. To exercise your rights, contact us at enquiries@toolbeltwebsites.co.uk. We may need to verify your identity before acting on a request.
13. Security
We use reasonable technical and organisational measures to protect personal information. However, no website, database, payment system, email system or internet transmission is completely secure.
You are responsible for keeping any login details secure.
14. Questions or complaints
Please contact us first if you have a concern about how your information is handled. You also have the right to complain to the UK Information Commissioner's Office where it has jurisdiction over the processing.
15. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with an updated revision date.