Not necessarily. Website hosting and email hosting can be completely separate services. Moving the website does not automatically require the business email service to move.
Website and email can use different providers
A business website may be hosted with one company while email is handled by Microsoft 365, Google Workspace or mailboxes supplied by another hosting provider.
Example: A heating engineer could move the company website to a new host while keeping the existing Microsoft 365 mailboxes unchanged.
Why does DNS still matter?
Email delivery commonly relies on DNS records such as MX, SPF, DKIM and DMARC. Those records must be considered when nameservers or DNS management changes.
Changing the website's A or CNAME record does not automatically require mail records to change. However, replacing a whole DNS zone or cancelling a hosting account that also supplies mail can cause disruption.
See Will changing my website affect my email? and What is DNS?.
Tell Toolbelt Websites what email service you use
Before launch, tell Toolbelt Websites about any business email service currently in use and whether mailboxes are accessed through Microsoft 365, Google Workspace, the current host or another provider. If you are not sure, say so rather than guessing.
Do not cancel old hosting until email is checked
If the old hosting account contains mailboxes or email-related services, cancelling it can affect email even after the website has moved. Keep the service active until the dependencies are understood and Toolbelt Websites has confirmed it is safe to cancel where appropriate.
Last updated: 8 September 2026