Help Centre category
Hosting & Website Access
Understand website hosting, find existing account access, share credentials more safely and prepare for a website move without disrupting important services.
Published guides
18 guides in this category
Start with the basics, then use the access and website-move guides when you need practical help with an existing hosting account.
Hosting basics
Understand your host and access
01What is website hosting?Understand what website hosting is, how it differs from your domain and why the providers may be different.02How do I find out who hosts my existing website?Practical ways to identify the company currently hosting your website without confusing it with the domain registrar.03How do I provide Toolbelt Websites with hosting access?Learn why access may be needed and how to provide the right hosting access more safely.04Where can I find my hosting login details?Find existing hosting credentials through welcome emails, provider accounts, password managers and legitimate account recovery.05What is cPanel?Understand the hosting control panel used by many providers and the types of website tools it can contain.06What is FTP?A simple explanation of FTP, website file transfer and why secure alternatives are preferred where available.07What is SFTP?Understand secure file transfer, how SFTP differs from FTP and the details normally required to connect.08Where can I find my FTP or SFTP details?Find the host, username, port, password or key and protocol information supplied by your hosting provider.
Safe account access
Provide only the access that is needed
09Should I send Toolbelt Websites my password?Use safer account-access options instead of casually sending main passwords through ordinary email or chat.10How can I securely provide login details?Use delegated users, temporary credentials and secure password-sharing methods to reduce unnecessary account exposure.11Can I create a separate hosting login for Toolbelt Websites?Understand additional users, collaborators and delegated access and why they are preferable when supported.12Does Toolbelt Websites provide website hosting?Understand hosting included with managed Toolbelt Websites packages and when an existing suitable host may remain in place.
Rebuilds & moving websites
Protect the old site, email and other services
13What happens to my existing hosting?Learn why old hosting normally remains active during a rebuild and what should be checked before it is cancelled.14When can I cancel my old hosting?Check the new website, email and dependent services before cancelling an old hosting account.15Can my existing website remain live while the new site is built?Understand why the current website can normally remain public while the replacement is prepared.17Does moving my website affect email hosting?Understand why website and email hosting can be separate and what DNS or cancellation changes can affect business email.18What happens to my existing website after launch?Learn what normally happens to the previous site and old hosting once the new website becomes public.19What if I have WordPress hosting but no cPanel?Understand why WordPress-only hosting can have restricted controls, why FTP access may not be enough and what to do if the hosting is unsuitable.
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