DNS access means access to the service where the DNS records for your domain are managed. Toolbelt Websites may request this when a specific DNS change is needed to connect or launch your website.
What does DNS access allow?
Depending on the provider, DNS access can allow somebody to view or change records that control where the website, email and other domain services are directed. It can therefore be sensitive access.
If you want the basics first, see what DNS is.
Where is DNS normally managed?
DNS is often managed in the domain registrar account, but it may instead be managed by a hosting company or a dedicated DNS provider such as Cloudflare. The company hosting the website is not necessarily the company controlling DNS.
Our guide on how to find your DNS settings explains the common places and labels to look for.
How should I provide DNS access?
- Use additional-user, delegated or role-based access where the provider supports it.
- Give only the access needed for the task where permission levels are available.
- Do not send passwords through ordinary email, SMS or chat messages.
- Do not make extra DNS changes at the same time unless you understand exactly what they do.
If the DNS service does not support separate access, follow the secure access instructions supplied for your project.
What if I am unsure who manages DNS?
Start by checking the nameservers and the DNS area of the account used for your domain. If you cannot identify the domain provider itself, see how to find out who manages your domain.
Important: DNS can also control business email. If email is already working, tell Toolbelt Websites which email service your business uses before DNS or nameserver changes are made.
Last updated: 8 September 2026