When can multiple recipients be useful?
Multiple recipients can make sense when two business owners share enquiries, when an office team needs visibility, or when somebody provides cover while another person is unavailable.
The exact setup can vary, so Toolbelt Websites can confirm what is appropriate for your website rather than assuming every site should use the same arrangement.
Decide who is responsible for replying
The main risk with sending every enquiry to several people is not technical: it is two people replying to the same customer, or everybody assuming somebody else has dealt with it. Agree who owns the response process before adding recipients.
Keep the recipient list sensible
Use only the people who genuinely need to receive website leads. If your requirements change, Toolbelt Websites can review the recipient setup with you. For the basic delivery process, see Where do website enquiries go?.
Last updated: 9 September 2026