Help Centre category
Forms & Enquiries
Practical guidance about website enquiry delivery, recipient addresses, testing contact forms, spam and choosing sensible contact options for your business.
Published guides
10 guides in this category
Enquiry delivery
Enquiry delivery
01Where do website enquiries go?Learn where website form enquiries are sent, how recipient addresses are agreed and what to do if your business wants enquiries delivered somewhere else.02Can I change the email address receiving website enquiries?Learn how to change the email address that receives website enquiries and what to check before and after the recipient address is updated.03Can website enquiries go to more than one person?Learn when website enquiries can be delivered to more than one person and how to avoid duplicate replies or confusion between recipients.04What happens when somebody submits my contact form?A simple explanation of what happens when a visitor submits a website contact form, from the on-screen confirmation to delivery of the enquiry.
Testing & spam
Testing & spam
05Why haven't I received a website enquiry?Troubleshoot a missing website enquiry by checking Spam, the expected recipient address, mailbox delivery and a controlled contact-form test.06How do I check whether my website form is working?Use a simple controlled test to check your website contact form, confirmation message, recipient inbox and Spam folder without sending repeated submissions.07Can contact form emails go into spam?Learn why legitimate website form enquiries can occasionally appear in Spam or Junk and what to check when an expected message is missing.08How does Toolbelt Websites reduce form spam?Learn how Toolbelt Websites approaches contact-form spam at a high level, why no public form can eliminate unwanted messages completely and what to do if spam increases.
Form design & contact options
Form design & contact options
09What information should my website contact form ask for?Learn which contact-form fields are usually useful for a trades business and why forms should collect enough information to respond without creating unnecessary friction.10Should I display my phone number as well as a contact form?Learn why many trades businesses benefit from showing a phone number as well as a contact form and how different contact options suit different customers.