How do I change the card?
Contact support@toolbeltwebsites.co.uk and tell us that you need to update the payment method used for your subscription. We can provide the appropriate secure Stripe-hosted route.
Open the link and enter the new payment details directly into Stripe. Once the payment method has been updated, Stripe can use the new card for future subscription payments.
Should I send my card details to Toolbelt Websites?
No. Please never send your full card number, expiry date, security code, or a photograph or screenshot of your card by email, contact form, WhatsApp or any other message.
Toolbelt Websites can help you reach the correct payment-update page, but your card details should be entered directly into Stripe by you.
This keeps sensitive payment information within the payment system designed to handle it rather than passing it through Toolbelt Websites.
What if a payment has already failed?
If a subscription payment has already failed, Stripe may email you as part of its normal payment-recovery process. That email can include a secure Stripe-hosted route for updating your payment method.
Updating the card can allow Stripe to continue its recovery attempts. See what happens if a payment fails for the full process.
If you have received more than one billing email, use the most recent secure Stripe route or ask Toolbelt Websites to provide a fresh one. This helps avoid relying on an old message when the account has already moved to a later stage of the recovery process.
What if the card is about to expire?
Stripe can also notify customers when a card is approaching its expiry date. If that happens, use the secure update route or contact Toolbelt Websites for help. See what happens if your payment card is about to expire.
Once the new payment method has been saved successfully in Stripe, you do not normally need to send the card details or a screenshot back to Toolbelt Websites. If you are unsure whether the update completed, contact support and we can check the billing status without asking you to disclose the card number.
Last updated: 15 September 2026