Help Centre category
Plans, Billing & Ownership
Clear guidance about Toolbelt Websites plans, prices, billing, update allowances, cancellation and what happens to your website and domain if the service ends.
Published guides
16 guides in this category
Plans & website service
Plans & website service
01What website plans does Toolbelt Websites offer?Compare the One Page, Starter, Growth and Pro website plans from Toolbelt Websites, including page limits, prices, annual billing and update allowances.02What is included in my monthly website plan?Understand what the managed Toolbelt Websites service includes, from hosting and SSL to maintenance, support and website update allowances.03How do monthly and annual billing work?Learn how monthly and annual Toolbelt Websites billing works, including the 12-month minimum term, annual 12-for-10 saving, renewals and notice periods.04Can I upgrade, downgrade or add more pages?Understand Toolbelt Websites upgrades, downgrades and additional-page pricing, including the £10 + VAT monthly standard-page option.05What counts towards my monthly website update allowance?See what Toolbelt Websites update allowances cover, how they reset, what does not roll over and when additional work may be charged separately.06How do I cancel my Toolbelt Websites service?Understand the Toolbelt Websites cancellation process, including the initial 12-month term, written notice, annual renewal and early termination charge.
Billing & Account Management
Billing & Account Management
07How do I update the card used for my Toolbelt Websites subscription?Update the card used for your subscription securely through a Stripe-hosted payment route without sending card details to Toolbelt Websites.08What happens if a payment fails?Learn how Stripe retries failed subscription payments, how to update your card and why one failed payment does not automatically suspend your website.09Will my website be switched off immediately if a payment fails?A failed payment does not automatically switch your website off. Understand why Toolbelt Websites keeps billing and service status separate.10What happens if my payment card is about to expire?Find out what happens when your subscription card is approaching its expiry date and how to replace it securely through Stripe.11Where can I find my invoices and payment history?Find subscription invoices and payment information securely through Stripe, with help from Toolbelt Websites if you cannot locate a record.12How do I change my billing email address?Change the billing email on your account while keeping the Toolbelt Websites Hub and Stripe customer records consistent.13How do I update my business or billing details?Update business, contact or billing details while keeping the relevant Toolbelt Websites and Stripe customer records aligned.14Can I change or cancel my website plan through Stripe?Understand why website plan changes and cancellations are handled through Toolbelt Websites rather than Stripe self-service controls.
Ownership & leaving
Ownership & leaving
15What do I own if I cancel my website plan?Understand what belongs to you when a Toolbelt Websites plan ends and what proprietary Toolbelt Websites technology remains owned by Toolbelt Websites.16Can I keep my website after leaving Toolbelt Websites?Learn the options for keeping your website after leaving Toolbelt Websites, including a static version where practical or a £199 + VAT annual continued website licence.