What details can Toolbelt Websites update?
Depending on the change, we can update information such as your business or trading name, customer or contact name, billing email address, business contact details, billing address and other relevant account information.
If several details have changed at once, send them together. That makes it easier to keep the customer record accurate rather than making separate updates across several messages.
How do I request an update?
Email support@toolbeltwebsites.co.uk with your business name, the details that are currently recorded and the information that needs to replace them.
For security, we may ask you to confirm account information before certain changes are made.
Use an email address associated with the business or account wherever possible. If a request changes important customer or billing information, a quick identity check is preferable to updating the wrong account.
Why does Toolbelt Websites manage these changes?
Customer information can be used across the Toolbelt Websites Hub and Stripe billing records. Where a change affects both systems, Toolbelt Websites updates the relevant records together so they remain consistent.
This reduces the risk of outdated billing or contact information remaining in one system after the customer record has been changed in another.
Keeping the records aligned is especially useful for invoices, failed-payment notices and account support, because it gives Toolbelt Websites and the customer the same current contact information to work from.
What if I need to change the payment card?
Payment-card details are handled differently. Never send a card number, expiry date or security code to Toolbelt Websites. If the payment method needs changing, we can provide a secure Stripe-hosted route where you enter the new card details yourself.
See how to update your payment card. If the main change is your billing email address, see how to change your billing email.
Last updated: 15 September 2026