How do I request the change?
Email support@toolbeltwebsites.co.uk and tell us your business name, your existing account email address and the new email address you want to use.
Depending on the request, we may ask you to confirm some account information before the change is made.
Why does Toolbelt Websites update it for me?
Your customer information is maintained in the Toolbelt Websites Hub, while Stripe is used for subscription billing. When the billing email changes, Toolbelt Websites updates the customer record in the Hub and the corresponding Stripe customer record so the two systems remain consistent.
This helps prevent situations where your Toolbelt Websites account contains one email address while invoices or payment notifications are being sent to another.
What happens after the email is updated?
Future billing communications from Stripe can then use the updated billing information. If you are looking for an older invoice or payment record, see where to find invoices and payment history.
It is worth telling us promptly when a billing mailbox changes, particularly if the old address is no longer monitored. Failed-payment messages, expiring-card notices and other billing communications are only useful if they reach the right person.
What if other business details have changed too?
Tell us at the same time and we can update the relevant account information together. See how to update your business or billing details for the types of information we can amend.
If the email address shown publicly on your website also needs changing, mention that separately in your message so we can make sure the customer-facing website information is updated as well as the billing records.
You should never need to send payment-card details to Toolbelt Websites when changing an email address or other account information.
Last updated: 15 September 2026