Contact support by email
Email support@toolbeltwebsites.co.uk. This is the published customer support route when you need help with an existing website, want to report something that appears broken or have a question about the Toolbelt Websites service.
There is no need to diagnose the technical cause yourself. A clear description of what you can see, where it is happening and what you expected is normally more useful.
What support can help with
Support can reasonably cover matters such as website faults, contact-form problems, technical questions, questions about how the Toolbelt Websites service works and reasonable website-related assistance.
If the Help Centre already answers the question, Toolbelt Websites may point you to the relevant guide so you have the full instructions in one place.
Support is different from substantial new development, major redesign work, standalone SEO campaigns or unrelated work outside your managed Toolbelt Websites service. See What counts as additional development? if you are unsure where a larger request fits.
Include enough detail
Include your business name, website address and the page affected. Explain the problem or request clearly and attach a screenshot where it will make the issue easier to understand.
For a practical checklist, see What information should I include in a support request?
Support response targets
One Page and Starter include Standard Support. We aim to respond within 48 hours.
Growth and Pro include Priority Support. We aim to respond within 24 hours.
Responses are often faster, but these are service targets rather than contractual response-time guarantees.
If the issue is urgent
Say clearly at the start of your message what is affected and the impact on customers. For example, tell us if the whole website appears unavailable or if an important contact route cannot be used.
Describing the impact helps Toolbelt Websites understand and prioritise the request appropriately. It does not create a guaranteed response time or a 24/7 support commitment.
Last updated: 10 September 2026