Help Centre category
Getting Help
Practical guidance on contacting Toolbelt Websites, reporting website problems, requesting changes and carrying out simple checks before getting in touch.
Published guides
8 guides in this category
Contacting support
Contacting support
01How do I contact Toolbelt Websites support?Find the customer support email and the key details to send when you need help with your Toolbelt Websites website.02What information should I include in a support request?Use a practical checklist covering the website, affected page, screenshots, device details and other useful information.03How do I report a problem with my website?Report a website issue clearly with the affected URL, screenshots and details about when and where the problem occurs.
Changes & development
Changes & development
04How do I request a website change?Send a clear website change request with the page, section and replacement content, and understand when extra scoping may be needed.05What counts as additional development?Understand the types of new functionality or larger changes that may need separate scoping, development time and pricing.
Troubleshooting
Troubleshooting
06What should I do if my website appears offline?Run simple device, browser and network checks if your website appears unavailable, then report the issue with useful details.07What should I do if my website enquiry form appears not to work?Run one controlled form test, check the expected inbox and Spam folder, then use the detailed form troubleshooting guides.08What should I do if something on my website looks wrong?Check another browser or device, take a screenshot and report visual problems such as layout, image or mobile display issues.