Refresh and check again
Refresh the page first. If the issue remains, open the same page in another browser or on another device where possible.
Work out what is affected
Note whether the problem affects one page or the whole website, and whether it appears on desktop, mobile or both.
Examples include an image not displaying correctly, text alignment that looks wrong, a layout issue, a button that is not appearing as expected, or a mobile display problem.
Take a screenshot
A screenshot makes visual problems much easier to understand. Include the page URL as well, and if the issue only appears on one device or browser, mention which one you used.
Send the details to support
Email support@toolbeltwebsites.co.uk with the screenshot and page URL. You do not need to edit website code, CSS, hosting or system files yourself.
For a fuller reporting checklist, see How do I report a problem with my website?
Last updated: 9 September 2026