Send the affected page
Email support@toolbeltwebsites.co.uk and include the URL of the page where the problem appears. If the whole website seems affected, include the main website address and say that clearly.
Describe what is happening
Explain what you expected to happen and what actually happened. Mention whether the problem occurs on desktop, mobile or both, and whether it is consistent or intermittent.
A screenshot is particularly useful for layout, image, text or button problems. If the issue involves an error message, include the wording shown on screen rather than only saying that an error appeared.
Avoid repeated changes while the issue is being checked
If something appears broken, avoid repeatedly changing website, domain or hosting settings in an attempt to fix it. Multiple changes can make the original problem harder to identify.
If you need a checklist of useful details, see What information should I include in a support request?
Last updated: 9 September 2026